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e-Builder University

Engaging Maintenance Management Teams for Higher Performance with AgileAssets® Maintenance Manager™

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Goals

With hundreds of employees and an advanced maintenance management system (MMS) in place, Oklahoma Department of Transportation (ODOT) already had two big advantages: talent and technology. But the agency saw a way to combine these strengths to achieve even higher performance for its maintenance operations. The key: empowering employees to use the technology to the fullest.

ODOT’s Maintenance Division envisioned a way to equip 600 users to get superior value from the AgileAssets® Maintenance Manager™ application (MMS) by developing a comprehensive user education and engagement program.

ODOT outlined several goals for the training program:

  1. Provide ongoing education for all Maintenance Manager users, with specialized training for power users—those who regularly use the application’s most advanced features
  2. Create multiple channels for user communication and support to promote technical proficiency and operational effectiveness
  3. Develop user feedback mechanisms to periodically gauge user satisfaction and program impact
  4. Achieve higher user performance overall, including better data integrity and support of executive-level reporting needs

Goals